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Seven Years: Learning to Mean It
We started in 2017 in a rented workshop with 8 people, just trying to ship on time. Our first TPU case batch failed at 30%—a 2°C temperature mistake warped everything. That year had no miracles, only repeated machine calibrations, written logs, and revised checklists. Dropping mold temperature, tweaking pressure, expanding QC from 5 to 13 items. These weren’t innovations; they were scar tissue.
In 2019, we pursued ISO certification—not for marketing, but because an auditor’s question (“Where’s the maintenance log?”) exposed our chaos. Now preventive maintenance tops our weekly agenda. Quality control is three layers thick: materials, in-process, final. Each layer fixes a “good enough” assumption that cost us.
Markets taught us humility. Japan returned a batch over 0.5mm deviation. Europe demanded 5 supplier swaps for eco-compliance. E-commerce wants 48-hour turnaround; supermarkets need 18-month warranties. We plan by the hour now, not by the week.
“Perfect” is just daily data review in morning meetings. We don’t promise zero defects. We promise traceability—records, root cause, fix. That’s what “We’ll make it happen” means after seven years: a slogan turned into audit trails.
Our year-end gathering had no awards—just a few dozen people thanking the clients who endured 11 design revisions with us.
Seven Years: Learning to Mean It
Final QC station. The posted guide is version 14; every revision traces back to a real defect we refused to repeat.
We sell on Amazon. Speed and documentation matter. Mokaice’s weekly production updates include scrap rates, sample photos, and revised timelines—before we ask. When our packaging supplier delayed, they offered an in-house alternative that actually saved us $0.12/unit. They missed one deadline in 14 months (by 2 days) and told us 8 days in advance with a mitigation plan. That level of proactive communication is what we pay for
Our leather goods brand needed phone cases that matched our wallet line’s texture. Mokaice spent a week in our workshop just watching how we finish edges. The first samples felt wrong to us—too stiff. They reformulated the TPU shore hardness three times without charging development fees. Final product hit our launch date with a 1.1% defect rate. They understood that for us, ‘premium’ means consistency, not specs. That’s rare in manufacturing partners.
Our ODM phone had a side fingerprint sensor that 90% of standard cases interfered with. Mokaice’s team measured the actual device, not the CAD file, and caught a 0.3mm assembly variance. They adjusted the mold cavity before mass production—no redesign, no delay. The first shipment of 30,000 units had a 1.4% defect rate on the sensor cutout. They traced it to a worn jig and fixed it mid-run. They ship product, not promises.
We’ve been sourcing cases from Mokaice for 3 years now. What keeps us renewing POs isn’t perfection—it’s how they handle problems. Last quarter, a batch of 5,000 units had a 0.2mm bezel offset. They didn’t argue. Within 48 hours, they sent a revised production schedule, absorbed 60% of the loss, and had corrected samples in our office by day 4. Their defect rate on our orders has dropped from 4.1% to 1.7% over 18 months. That’s measurable improvement, not marketing fluff.
It’s a great honor to cooperate with you. A review from the United States